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Terms of Service

These terms govern your use of Growthdesk (the "Service"). By creating an account or using the Service you agree to them. If you use the Service on behalf of an organisation, you agree on its behalf.

1. Your account

  • You must give accurate sign-up information and keep your password safe.
  • You are responsible for everything done through your account and your workspaces, including by teammates you invite and API keys you create.
  • Tell us promptly if you believe your account has been accessed without permission.

2. Acceptable use

You may use the Service only for lawful sales and marketing communication. In particular you must not:

  • send email marketing to people who have not given consent, or ignore unsubscribe requests;
  • send spam, phishing, malware or deceptive content, or impersonate anyone;
  • use purchased or scraped lists where the law of the recipient's country forbids it;
  • try to get around plan limits, sending limits, suppression or any security measure;
  • interfere with the Service or other customers' use of it.

You are responsible for complying with the laws that apply to your messages, including anti-spam and data-protection law (for example CAN-SPAM, CASL, the GDPR and the ePrivacy rules). We may pause sending, suspend a workspace or close an account that breaks these rules or puts the Service or its sending reputation at risk.

3. Your data

You keep all rights to the content and contact data you put into the Service ("Customer Data"). You give us permission to host, process and transmit Customer Data only as needed to provide the Service to you. You confirm you have the right to use the Customer Data you upload, including a lawful basis for contacting the people in it. See our Privacy Policy for how personal data is handled.

4. Plans, billing and trials

  • Paid plans are billed in advance for the chosen interval and renew automatically until cancelled.
  • Plan limits (for example contacts, mailboxes and monthly sends) are enforced by the Service and shown on the pricing page.
  • When a trial ends without a paid plan, or a payment fails and is not resolved, the account moves to a reduced plan as described in the product.
  • Fees are exclusive of taxes unless stated otherwise.

5. Third-party services

The Service connects to services you choose, such as your email provider, WhatsApp, Telegram, Twilio and payment providers. Your use of those services is governed by their own terms.

6. Availability and changes

We work to keep the Service available and secure, but it is provided "as is" and may occasionally be unavailable, for example during maintenance. We may change or improve features; if a change materially reduces the Service you pay for, we will tell you in advance.

7. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability for any claim is limited to the fees you paid for the Service in the twelve months before the claim.

8. Ending the agreement

You can stop using the Service and delete your account at any time. We may suspend or end your access if you materially breach these terms. After closure, Customer Data is deleted in line with our retention practices.

9. Changes to these terms

We may update these terms. We will post the new version here and, for material changes, notify account owners before they take effect.

10. Contact

Questions about these terms? Contact the Growthdesk team using the support address shown at the bottom of this page.